UK 0203 327 6600
Int +44203 327 6600

Are you a licensed company?
Yes. We are officially licensed by the public carriage to carry the public.

Do I have to be a member to use your service?
No, anyone can use our service.

Are your prices per car or per person?
Our prices are per car please see vehicle capacity for further details.

Where will I meet your driver at the airport?
Our driver will meet you in the arrival area near the airport information with your name board.

What happens if I cannot find my driver?
Having ensured that you have correctly followed the Express Airport Transport instructions on your confirmation, contact us on the contact number also supplied on your confirmation.

What if the flight is delayed or early?
We will check the flight status on the day and meet you according.

We have children traveling with us, can you provide child/infant seats?
Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Can I pay the driver cash?
Yes, you may pay the driver cash at the time of pick up.

Can I pay by credit card?
Yes, you may pay by card in advance.

Can I make a booking on the phone?
Yes, you can make a booking on the phone.

I have completed a booking form, will I receive an e- mail confirmation?
Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.

How early do I need to book my car?
The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.

Can I cancel my booking?
Yes, you can cancel or postpone a booking. Please see Terms and Conditions.

If I have paid by credit card and cancel my booking and will I get a refund?
Yes, you can get a refund. Please Terms and Conditions

Is gratuity included in the price?
No. It is at the passengers discretion.


"We were very pleased with the Express Airport Transport. We did have a much nicer car to ride in on the way back to Heathrow on March 29, 2013. My parents are there and will be using your services in the future. Thank you"

Mr. John Kan

"Hello! just returned to the US, and want to thank you for the excellent, efficent and friendly service.Drivber Bala was especially helpful and caring. I will recommend your services to anyone traveling to the UK. Thanks again"

Steven Ross USA

"Very punctual and no hassle at all. will certainly recommend to my friends who are visiting London"


"I was so impressed with every aspect of your service and will definitely use it again. We also have a bed and breakfast, so we\'ll be recommending your service to our guests. Thank you! you made the journey to the airport so easy and stress-free"


"This was our first time using Express Airport Transport, and we just booked a second trip. Everything was excellent. Driver was courteous, helpful and considerate. Everything exceeded our expectations and we would gladly recommned to anyone looking for efficient transportation. Also, good value for the price. Thank you!"

Mrs Annette Murphy

“This is my preferred company for airport transfers in the London. My driver was lovely. Very happy with service I received.”

Mr. M. McGowan

UK Callers - 020 3327 6600 / Intl. Callers - (+44) 20 3327 6600

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