Festival Period Charges
Prices on these dates: Prices on these dates: 25th December From 00:01 hours to 26th December 23:59 hours and 1st 00:01 hours 23.59 hours will be quoted at 50% higher than our normal prices. This is due to limited drivers available for work during seasonal periods.
Prices are based on passengers being ready to travel at the booking time.
All prices are quoted per vehicle.
Prices are quoted to drive through a most economical route. If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
It is the booker’s or passenger’s responsibility to ensure that they reserve or book the correct size of vehicle in order to carry the number of passengers and luggage.
The vehicle capacities are stated on the website of Express Airport Transport.
If the passenger has booked a smaller vehicle capacity to carry the number of passengers and luggage, the driver reserves the right to refuse to carry the passengers due to Health and Safety rules. However, the passenger is liable to pay the full fare to the driver.
Additional Passengers and Luggage
Additional passengers and luggage may be added with the permission of Express Airport Transport to control to the car ordered but not exceeding the numbers per vehicle capacity ordered.
Payments can be made by the following methods:
- Cash to the driver at the time of transfer (in sterling pounds).
- Prepay by Credit or Debit card online or over the phone.
All telephone bookings are taken with great attention and care to make sure it is accurate. Some calls are recorded for training and verification purposes.
Express Airport Transport will not be liable for any wrong information given by the person who is making the booking or passenger.
Express Airport Transport will confirm the online booking via email if a valid email address is provided.
Any online credit or debit card bookings will be subject to verification.
Waiting time, immigration and baggage reclaim
On airport pick ups, the maximum free waiting time is as listed below:
Heathrow Airport: 45 minutes
Gatwick Airport: 45 minutes
Stansted Airport: 30 minutes
Luton Airport: 30 minutes
London City Airport: 15 minutes
Southend Airport: 30 minutes
Sea/Cruise Ports: 30 minutes
Waiting time will start from the flight landing time or from the requested pickup time. Afterwards, 20 pence per minutes will apply. We will check the flight status before we enter the airport. There are no additional charges for any flight delays. If you have made other arrangements such as refreshment, meeting, shopping, etc. in the terminal, it is passengers or Booker's liability to choose the preferred pick up time at the time of booking the transfer.
On all sea/ cruise port pick ups, the maximum free waiting time is 30 minutes, starting from the nominated pick up time. Afterwards, 20 pence per minutes will apply.
Pickups from home, hotel, offices and other venues are allowed 10 minutes of free waiting time from the actual booked time, thereafter 20 pence per minute will be added to the fare quoted.
We will check the flight status before we enter the airport. There are no additional charges for any flight delays.
In the event of a missed flight, it is the passenger’s or Booker’s liability to inform Pink Berry Cars immediately, so that we will notify the driver not to enter the airport for the pick up. If the journey was pre- paid, the fare will be refunded after deducting 6.00GBP for bank charges. However, if the passenger wises to take a later flight we will provide the service at no extra cost. Failure to notify this to Pink Berry Cars , the passenger or Booker will be liable to pay the full fare and if it is pre-paid, the fare will not be refunded.
Additional Drop offs and Pick ups
Additional drop offs and pickups will be charged per mile with a minimum fee of ?5.00 per diversion.
Booking Cancellations or changes
A booking of transfer can be cancelled or changed in advance by phone giving 12 hours notice prior to the transfer time.
To cancel or change any bookings, you must contact our customer service team. You do not cancel or change or a cancel a booking with our drivers.
Changing or cancellation a coach bookings
On coach bookings,we require 14 days cancellation notice. We will charge 25% cancellation fee and the remaining balance will be refunded.
"No Show" Meaning: If passenger books a private hire car with us and failed to meet the driver on pick up time, this will include airport, seaport, home, hotel and other private address.
This will include incorrect date and time of the bookings.
The driver will wait in the arrival hall up to 1 hour 30 minutes from flight landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport or seaport, this will be considered as a no show.
All bookings made online or over the phone on basis of paying the driver cash, and if the booking was secured with a valid credit or debit card will be charged the full fare of transfer in the event of an no show.
All bookings pre- paid by a credit or debit card will not be re-funded in the event of a no show.
The driver will take the route to a destination by considering the following facts:
- The traffic
- Road closures
Prices are quoted to drive through a most economical route.If the passenger nominate a route to their preference, passenger will be liable to pay the extra charges such as fuel, toll, waiting and other charges.
Company cannot be held responsible for any financial losses,missed flights, trains or meetings because the car is not arriving at the pick-up location at the booked time due to adverse weather, vehicle breakdown, traffic conditions,or road traffic accidents, road closures or event destruction. In unexpected incidences such this, we will call and inform the customer as soon as we are aware of the delay and it is passenger’s responsibility to make the decision to wait for our car to arrive or to make alternative travel arrangements.
Company cannot be held responsible being given the wrong booking information by the customer or the customer booked it online and got the booking reference number but has not received any booking confirmation from us.
Until customer does not receive a booking confirmation,booking is not confirmed. This applies only for online bookings.
Fouling or Vomiting
Any fouling or vomiting in the car by a passenger will result in a charge of a minimum of ?15.00 depending on the severity of the fouling or vomiting.Passenger's or Booker's responsibility
It is passenger’s responsibility to inform us, if they cannot locate the driver or change of journey/plan or if you missed the flight/ferry/cruise connections. If you fail to inform us, you will be charged full fare for the journey.
Refunds will be issued on the following conditions:
- All pre-paid bookings booked with a credit card or debit card
- Cancellation must be notified 12 hours prior to the actual pick up time.
- If the passenger missed the flight, passenger must inform Express Airport Transport immediately by phone, email and obtain a cancellation number from Express Airport Transport.
All refunds are subject to minimum fee of 6.00GBP (bank charges).
If we are refunding to an international bank account, we will deduct all the bank changes from the actual refund amount and the remaining balance be refunded.
Refund will be processed with in 7 workings days.
No refunds will be issued:
- Cancellations notified less than 12 hours.
- If the passenger books the transfer for a wrong date, wrong flight number and other misleading information.
- If the passenger leaves the pick up point without informing Express Airport Transport for any reason whatsoever.